mopaforward.blogg.se - Spotify jobs in nyc

You are not afraid to raise your concerns, step up to challenges, and actively remove blockers.

You enjoy working in teams, building new relationships, and collaborating with people to find solutions.

You’re capable of working independently, fixing problems as they arise and proactively finding new things to fix / improve.

You have experience in supporting different tools and are passionate about investigating and troubleshooting technical problems.

Design and deploy monitoring solutions in a number of frameworks that meet varied requirements.

Keep partners updated on product maintenance and incidents going on at Spotify.

Work together with partners to resolve issues.

Actively identify areas of improvement throughout the CS operation, and co-ordinate with other teams on implementation.

Act as a subject matter expert for our internal tooling.Analyse data and stats to verify all systems are working.Inform CS about the status/progress on issues/bugs.Build relationships across Spotify and keep up to date with organisational, product, and technical changes.Work closely with cross-functional teams across Spotify to help drive issues to resolution.Collaborate with CS teams and Spotify’s partners to troubleshoot issues.They’ll also design and implement custom monitoring solutions to help diagnose and resolve any trouble with the Spotify service. They’ll work closely with the relevant product teams in Spotify to help drive problems to resolution whilst communicating progress to stakeholders. The CS Tech OPS team focuses on troubleshooting the concerns of both our customers and partners, as well as managing live issues and incidents. We’re looking for a Technical Operations Specialist to join our CS Technical Operations team.